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Proz.com is not automatically renewing my membership even if it is on Autopay with PayPal
Thread poster: Kathi Stock
Kathi Stock United States Local time: 11:59 Member (2002) English to German + ...
Jun 27, 2023
Dear Proz.com
I cannot find any other place to address this topic but my account is set on auto renewal with autopay via PayPal, which successfully went through but my profile is now all of sudden set to "non-paying membership". Please fix this as soon as possible.
Thanks
Kathi
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Eva Stoppa Germany Local time: 18:59 English to German + ...
Addressing Proz.com team
Jun 27, 2023
Not sure if Proz.com staff read the fora, but submitting a Support ticket might lead to a helpful reply from them.
Maria Teresa Borges de Almeida
Christine Andersen
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Kathi Stock United States Local time: 11:59 Member (2002) English to German + ...
TOPIC STARTER
I did that too. Inefficiency just gets my blood boiling
Jun 27, 2023
Eva Stoppa wrote:
Not sure if Proz.com staff read the fora, but submitting a Support ticket might lead to a helpful reply from them.
Chris Says Bye
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It didn't renew automatically, so I renewed manually and I got a blank page at the end. My card was charged. Try and use the chat function. I got a quick response and it was fixed in minutes.
I must say that the website has become very buggy. I don't know what's going on, especially with this www2.Proz appearing as a URL occasionally.
[Edited at 2023-06-27 14:09 GMT]
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Thanks again for reporting the issue, and apologies to those who were affected by this. This should be back to working normally now. If anyone else is experiencing issues, please let me know. It is not an excuse, but some behind-the-scenes improvements are being made to the site which are intended to make it more reliable and a bit quicker, and, unfortunately, some things may momentarily be affected in the process.
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