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'Contact me' link doesn't work
Thread poster: Maurizio Varriale
Maurizio Varriale
Maurizio Varriale  Identity Verified
Italy
Local time: 23:40
English to Italian
May 18

Hello Everyone,

I noticed a problem with the 'Contact me' link I published in my profile. A client told me he sent a message that I've never received. I did a test sending a message to myself and even in this case I didn't get anything. Now I am wondering how many messages I have never received for potential clients.

Is it anything I can do to fix this issue and to allow me to read all the messages never received?

Thanks

Best regards


Elena Feriani
Tanja K
TURJOMAN ..
 
Cilian O'Tuama
Cilian O'Tuama  Identity Verified
Germany
Local time: 23:40
German to English
+ ...
I sent you a message and an email through your profile May 18

Maybe you need to submit a support ticket? They'll thank you for using the site and will probably pass it on to site developers etc. and maybe a solution will be found. Don't hold your breath though

Good luck!


Barbara Carrara
Maria Teresa Borges de Almeida
Tanja K
Christel Zipfel
Philip Lees
 
Maurizio Varriale
Maurizio Varriale  Identity Verified
Italy
Local time: 23:40
English to Italian
TOPIC STARTER
Didn't get the message (as expected) May 18

Cilian O'Tuama wrote:

Maybe you need to submit a support ticket? They'll thank you for using the site and will probably pass it on to site developers etc. and maybe a solution will be found. Don't hold your breath though

Good luck!


Thanks Cilian, as expected I didn't get any message from you
I've already contacted proz to sort it out. Let's see what happens. It's a pity I just realized this link/feature doesn't work. Probably I've lost many interesting messages from potential clients


Matthias Brombach
Zea_Mays
Maria Teresa Borges de Almeida
Tanja K
 
Barbara Carrara
Barbara Carrara  Identity Verified
Italy
Local time: 23:40
Member (2008)
English to Italian
+ ...
I doubt it May 18

Maurizio Varriale wrote:

Probably I've lost many interesting messages from potential clients


I wouldn't hold my breath on that account, either.


Christel Zipfel
Philip Lees
 
Matthias Brombach
Matthias Brombach  Identity Verified
Germany
Local time: 23:40
Member (2007)
Dutch to German
+ ...
@Maurizio May 18

I have sent you a message, too, to test the feature. I have been affected by this problem for many months now. As I can see in my personal proz area, so many visitors of my proz profile also came across the "contact" area and nothing happened.

[Bearbeitet am 2024-05-18 07:34 GMT]


Tanja K
 
Thomas T. Frost
Thomas T. Frost  Identity Verified
Portugal
Local time: 22:40
Danish to English
+ ...
Address correct? May 18

Did you check that the email address in your profile is correct and that a normal email sent to it is delivered?

Maria Teresa Borges de Almeida
 
Zea_Mays
Zea_Mays  Identity Verified
Italy
Local time: 23:40
English to German
+ ...
works for me May 18

I have a similar link in my profile, and the test email I sent to myself worked. So maybe there is a problem with your address or the messages are going into the spam folder. Feel free to test my link as well.

Maria Teresa Borges de Almeida
 
Maurizio Varriale
Maurizio Varriale  Identity Verified
Italy
Local time: 23:40
English to Italian
TOPIC STARTER
Address correct May 18

Thomas T. Frost wrote:

Did you check that the email address in your profile is correct and that a normal email sent to it is delivered?


Yes, email is correct


 
Alison MacG
Alison MacG  Identity Verified
United Kingdom
Local time: 22:40
German to English
+ ...
Profile mail settings May 18

Have you checked your profile mail settings/preferences?

https://www.proz.com/?sp=ef


 
Maria Teresa Borges de Almeida
Maria Teresa Borges de Almeida  Identity Verified
Portugal
Local time: 22:40
Member (2007)
English to Portuguese
+ ...
@Maurizio May 18

I tested it and I didn’t receive the copy I usually receive when I send a message through Proz.

 
Maria Teresa Borges de Almeida
Maria Teresa Borges de Almeida  Identity Verified
Portugal
Local time: 22:40
Member (2007)
English to Portuguese
+ ...
@All May 18

I sent a message to myself through Proz and I haven't received it either. What's going on?

 
Maurizio Varriale
Maurizio Varriale  Identity Verified
Italy
Local time: 23:40
English to Italian
TOPIC STARTER
Let me doubt about that May 18

Barbara Carrara wrote:

Maurizio Varriale wrote:

Probably I've lost many interesting messages from potential clients


I wouldn't hold my breath on that account, either.


Luckly this client contacted me on Linkedin too otherwise I would have missed it. And, believe me, it is a big client. That's very bad from proz


Elena Feriani
Barbara Carrara
 
Thomas T. Frost
Thomas T. Frost  Identity Verified
Portugal
Local time: 22:40
Danish to English
+ ...
Doesn't work May 18

I tried to send a message to myself too, asking for a copy to be sent to myself. I only received the copy to myself ('On May 18, 2024, you sent the following message to Thomas T. Frost'), not the actual email.

This is probably related to their not very successful coding update, which has been causing bugs for months. It needs to be reported to support.


Cilian O'Tuama
Maurizio Varriale
Maria Teresa Borges de Almeida
Zea_Mays
Philip Lees
 
Cilian O'Tuama
Cilian O'Tuama  Identity Verified
Germany
Local time: 23:40
German to English
+ ...
Same here - neither mail nor message reached me, just the copy of the mail. May 18

Thomas T. Frost wrote:

I tried to send a message to myself too, asking for a copy to be sent to myself. I only received the copy to myself ('On May 18, 2024, you sent the following message to Thomas T. Frost'), not the actual email.

This is probably related to their not very successful coding update, which has been causing bugs for months. It needs to be reported to support.


But Folks, don't worry! Their technical support team and site developers are working on it.

Thomas, your "for months" is putting it very kindly.


Maria Teresa Borges de Almeida
Christel Zipfel
 
Zea_Mays
Zea_Mays  Identity Verified
Italy
Local time: 23:40
English to German
+ ...
cc only May 18

Thomas T. Frost wrote:

I tried to send a message to myself too, asking for a copy to be sent to myself. I only received the copy to myself ('On May 18, 2024, you sent the following message to Thomas T. Frost'), not the actual email.

This is probably related to their not very successful coding update, which has been causing bugs for months. It needs to be reported to support.

I actually received only the CC too.


 
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