Glossary entry (derived from question below)
Dutch term or phrase:
permanentienummer
English translation:
on-call number
- The asker opted for community grading. The question was closed on 2016-08-07 08:54:07 based on peer agreement (or, if there were too few peer comments, asker preference.)
Dutch term
permanentienummer
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Michael Beijer
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Aug 3, 2016 16:26: writeaway changed "Field" from "Other" to "Bus/Financial" , "Field (write-in)" from "Flemish-English" to "(none)"
Non-PRO (1): writeaway
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Proposed translations
Netherlands
technical, reliable, professional, fast
Native in: English (Variants: US, UK) 
Works in: Dutch to English
on-call number
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Kitty Brussaard
: Indeed, this would be another option, as already mentioned in my own answer :-)
14 mins
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Michael Beijer
: jazeker, meneer de apotheker
21 mins
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writeaway
: yes, adding emergency for no reason is dead wrong. this is really everyday language, at least in Belgium. no need for mountain/molehill time.
1 hr
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Tina Vonhof (X)
: This would fit the bill, yes.
21 hrs
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Barend van Zadelhoff
: Kitty gave this option already in her answer and since the specific context is not mentioned...
1 day 1 hr
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Richard Purdom
1 day 23 hrs
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Netherlands
Business Language Solutions
Native in: Dutch (Variant: Netherlands)
Works in: English to Dutch, Dutch to English, Dutch
24/7 customer service number; 24/7 support number
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Michael Beijer
: Could be correct. However, as you said, context might dictate otherwise.
11 mins
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Thanks! And indeed, these are just a few possible options which may not fit asker's actual context. I decided to post them as an answer with Barend's advice in mind not to clutter the D-box with provisional answers. It's a riskier business though :-)
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writeaway
: Is bounced off the French (permanence). Is everyday language and is definitely correct.
12 mins
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Thanks!
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Barend van Zadelhoff
: Mede namens Brian (Quigley). :-)
4 hrs
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Much appreciated :-)
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constantly manned ('staffed') helpline number
Otherwise, in an emergency, call legendary Canadian rapper Drake 'on his cell phone'.
This is accessed via a separate telephone number which is constantly-manned by our out-of-hours telephone support team.
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Michael Beijer
: see my comment at Kitty's answer.
2 mins
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Thanks. Glad you 'liked' the cell phone joke.
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Kitty Brussaard
: My agree for the joke at the very least and because I've seen far 'worse' answers being agreed with during my years on KudoZ :-) PS. Corporate lingo would probably be '24/7' rather than 'constantly manned/staffed'.
49 mins
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Danke je wel! Agreed. A UK law (solicitors) firm vs. corporate would rarely use 24/7 www.freemanssolicitors.net/site/contact/emergencies/
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United Kingdom
Experienced technical/patent translator
Native in: English (Variants: British, US)
Works in: Dutch to English, Flemish to English, English to Dutch, and 2 more.
(emergency) stand-by number
Leave in or out "emergency", depending on the type of company.
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Kitty Brussaard
: And indeed, one more good option for the list :-)
9 mins
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Thanks!
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Alexander Schleber (X)
: This is the one I like best. Ze hebben bijvoorbeeld een "permanentie" van de pompiers en de politie.
11 mins
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Thanks!
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Netherlands
t/as Dynamite Cottage Industries
Native in: English (Variant: British)
Works in: Dutch to English, Afrikaans to English
answering service
If unable to contact us on these numbers please phone our answering service.
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Michael Beijer
: seems to be another option / synonyms: "telefoonpermanentie", "telefonische permanentie"
1 hr
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Thanks Michael. And yes, reading 'permanentie' as 'shift', the source term would literally imply a 'permanent or 24/7 phone shift'.
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Kitty Brussaard
: This seems to be the term used by the third parties offering these type of services ... I don't think it would be referred to as such alongside the main/regular phone number on a company's website. / See http://tinyurl.com/z74j7j9
8 hrs
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It is used. In fact, the only term that escapes the need for 24/7 to convey that it is 'always answered' - even when the other phones are not. See also Oxford Online - and especialiy the examples they give.
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Reference comments
United Kingdom
Experienced technical/patent translator
Native in: English (Variants: British, US)
Works in: Dutch to English, Flemish to English, English to Dutch, and 2 more.
refs
http://www.proz.com/kudoz/flemish_to_english/human_resources...
http://www.proz.com/kudoz/french_to_dutch/marketing/190956-u...
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Note added at 9 mins (2016-08-03 16:07:16 GMT)
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60. Het Hof heeft deze lijn voortgezet in het arrest Pfeiffer e.a.( 47 ) In geding waren aldaar de perioden van dienstwaarneming/permanentie die ambulancehulpverleners verrichten in het kader van een dienst voor medische spoedhulp, die tussen de spoedinterventies meer of minder lange perioden omvat waarin geen werkzaamheden worden verricht.
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60. That approach was followed in Pfeiffer and Others , ( 47 ) which concerned time spent in attendance by emergency workers in the framework of emergency activities comprising periods of inactivity of varying lengths between emergency assistance.
(CELEX Documents of the European Court of Justice pt3.tmx)
"Diagonale" samenwerking tussen, enerzijds, die centrale verbindingsbureaus en de verbindingsdiensten en, anderzijds, de autoriteiten die bevoegd zijn voor de toepassing van Verordening (EG) nr. 515/97 is evenwel niet mogelijk wegens organisatorische redenen, bevoegdheidsredenen of specifieke nationale operationele redenen, en vanwege het communicatienetwerk en het ontbreken van een permanentie ('s nachts en in de weekends).
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But horizontal cooperation between these central liaison offices and liaison departments and the authorities responsible for applying Regulation (EC) No 515/97 is not possible for organisational reasons or because of the material or operational powers conferred in each Member State and for reasons related to the communications network and the absence of stand-by officers (nights and weekends).
(CELEX Customs Union and free movement of goods.tmx)
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Note added at 19 mins (2016-08-03 16:17:06 GMT)
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"permanentie / dienst
In België wordt vaak de uitdrukking permanentie hebben gebruikt in de betekenis 'dienst hebben', ook door standaardtaalsprekers. Toch is er een vrij grote groep taalgebruikers die dat gebruik afkeurt. Daarom is het niet duidelijk of permanentie hebben tot de standaardtaal in België gerekend kan worden. Standaardtaal in het hele taalgebied is in elk geval dienst hebben.
• Welke apotheker heeft er dienst / avonddienst / nachtdienst / weekenddienst?
Ook de combinatie dienstdoende arts, apotheker, verpleger en de combinatie arts, apotheker, verpleger met weekenddienst, avonddienst, nachtdienst zijn standaardtaal in het hele taalgebied.
Standaardtaal in België zijn de uitdrukkingen wachtdienst hebben en van wacht zijn.
Mijn huisarts heeft dit weekend wachtdienst.
Mijn huisarts is dit weekend van wacht.
Wie is de apotheker van wacht?"
(http://www.taaltelefoon.be/permanentie-dienst )
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Note added at 21 mins (2016-08-03 16:19:05 GMT)
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JurLex:
wachtdienst = standby duty
Van Dale:
wachtdienst de (m.) =
guard duty
marine watch, guard mount, sentry-go
(in België) wachtdienst hebben = be on call
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Note added at 22 mins (2016-08-03 16:19:47 GMT)
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permanentie (de ~ (v.), ~s)
voortdurende aanwezigheid, doorlopend verzekerde dienst, permanent toezicht
standaardtaal in België? status onduidelijk
Fr. permanence
De permanentie verzekeren.
Ik heb permanentie vanavond.
Tijdens permanenties is de Jeugddienst on line bereikbaar via MSN.
“De agent die de bewuste avond permanentie had, kon zich niets meer herinneren van de diamantroof. (in België, status onduidelijk)” Taaladvies.net
(http://www.vlaamswoordenboek.be/definities/term/permanentie )
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Note added at 16 hrs (2016-08-04 08:04:01 GMT)
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DUTCH SYNONYMS:
telefoonpermanentie
telefonische permanentie
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Kitty Brussaard
: I remember the term 'permanentie' also being discussed quite extensively in the context of yet another KudoZ question (posted by yourself, in fact) / :-) http://www.proz.com/kudoz/dutch_to_english/business_commerce...
29 mins
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thanks! / ha! I knew I was forgetting sth. thanks for reminding me
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Discussion
Sorry, but you are even deader wrong. We were not told what kind of company this is, and so "emergency" could very well be applicable. After all, there are two numbers: one to call for normal stuff, during normal hours, and the other for, well, special stuff, most likely outside of working hours. It doesn't take a genius to think of a few examples of companies/organisations where "emergency" might be added: dental, private security, property, medical, travel, travel insurance, universities, sports, care, roadside assistance, etc. etc. etc.
"Lawyers for everyone
For people with low incomes, the law provides a legal aid service (aide juridique/juridische bijstand, formerly known as ‘pro deo’) and court costs assistance (assistance judiciaire/rechtsbijstand).
Through legal aid, the services of a lawyer are made available completely or partially free of charge. It is a two-tier system:
• Front-line legal aid (aide juridique de première ligne/eerstelijnsbijstand) is available to all, and is not linked to income. Lawyers are available on standby (permanence/permanentie) for brief consultations: initial advice, a request for information, etc.
The bodies responsible for the provision of front-line legal aid are known as ‘legal aid commissions’ (Commissions d’Aide Juridique/Commissies voor Juridische Bijstand).
• Second-line legal aid
[…]"
(https://e-justice.europa.eu/content_legal_professions-29-be-... )
1. It is simply a number that is reachable 24/7
2. It refers to staff who are on call/on standby (e.g. out of hours)(e.g. to provide special/emergency services)
or sth with "on-call"
another option: "24/7 emergency telephone number"