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Glossary entry

English term or phrase:

close to box services

English answer:

services surrounding hardware

Added to glossary by ErichEko ⟹⭐
May 13, 2008 12:29
16 yrs ago
2 viewers *
English term

Close to box services

English Tech/Engineering Computers: Systems, Networks
This term appears within a description of small businesses and their IT systems.

Thanks, Doron
Responses
2 services surrounding hardware
Change log

Sep 27, 2010 07:04: ErichEko ⟹⭐ Created KOG entry

Discussion

Nesrin May 14, 2008:
However, the older products still need to be serviced. So the companies ... give us their closed solutions and ask us to service it..... we handle their closed box services seamlessly without affecting their old customers."
Nesrin May 14, 2008:
If it is indeed a typo for "closed box", the link I gave above may be useful. Here's what it says: "...life insurance companies take about 3 to 5 year to launch a product, but as soon as they launch it, they stop selling the older product. (...cont.)
Doron Greenspan MITI (asker) May 14, 2008:
Yes, you're right:
The text is from a bullet point: "Hardware-focused with close to box services", within a list of SoHo (small office, home office) clients' characteristics.
ErichEko ⟹⭐ May 14, 2008:
Well, Doron, could you give the full sentence? The surrounding words may provide some clue.
jccantrell May 13, 2008:
This might be off the wall, but we speak of IT software/hardware working "right out of the box" meaning without any extra fixes or changes. So, maybe they are saying that these services only need minor changes?
Gary D May 13, 2008:
Something like secretarial services who work out of small box type offices. Just a guess, as I have never heard of it before, sounds like a real estate term to describe a location of a office as being close to other small pigeon hole type offices.
Doron Greenspan MITI (asker) May 13, 2008:
The more I think about it (thanks, Nesrin!), the more it seems just that, in Marketing hype...
Still awaiting other ideas, though.
Nesrin May 13, 2008:
Something like "turn-key" perhaps..?
Nesrin May 13, 2008:
I think it may be a typo for "closed-box services" as used here: "we handle their closed box services seamlessly without affecting their old customers www.bpotimes.com/efytimes/fullnewsbpo.asp?edid=19666
But I can't find a definition for that term either.

Responses

21 hrs
Selected

services surrounding hardware

This is a guess; but hopefully a good enough one. In IT industry, we call hardware as box. So, IT companies can be categorized as box, box-and-service, or service sellers. Hardware here is defined (almost exclusively) as computers.

The term is still hard to crack; the best I can imagine is services surrounding the hardware, but not the hardware itself. These shall focus on the hardware, right, as they shall support it at the end. These can point to (outer physical) maintenance, but it can also mean peripherals attached to the hardware. May the rest of your text help you, so good luck!

Ref:
"This is a lot more than selling boxes," he said. "This about selling solutions to a large and growing set of customers....
Reference:

http://www.computerwire.com/industries/research/?pid=941BAC73-48B6-4657-A1BB-5507208134A8

Something went wrong...
2 KudoZ points awarded for this answer. Comment: "The truth is, I still haven't managed to figure it out, and the client doesn't know either... I translated it as "services of the "close to box" type" in Hebrew... If the client doesn't know what their writing, well... Thanks anyway!"
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