| Pages in topic: < [1 2 3 4] > | DeepL plug-in suddenly not working in memoQ Thread poster: Giorgio Rinaldi
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unibizz 
Belgium
Local time: 04:52
French to Dutch
| MemoQ ticket to fix DeepL bug | Jul 20, 2024 |
How do I open a ticket in memoQ?
I have a perpetual license (renewal every year)
| | | | Jan Truper
Germany
Local time: 04:52
English to German
| Giorgio Rinaldi
Belgium
Local time: 04:52
Member (2009)
English to Italian
+ ...
TOPIC STARTER
Wolfgang Schoene wrote:
Is it just me or did DeepL stop working in Studio 2022, too?
Correction:
It did not stop, one just has to go to the individual language option to activate DeepL in Studio. This did not happen to me before ... Wondering
[Edited at 2024-07-17 08:16 GMT]
Indeed.
I escalated it a bit and received an answer from the Support Manager. I must say they are extremely quick in answering, but he confirmed that the functionality will NOT be restored on versions below 10.
So I shared with him our opinion.
In short:
- This is not an individual bug fix but a functionality that was available and should be restored, as you would expect in any product.
- This way, they are forcing faithful customers to buy their next product.
- They say it is DeepL's fault because they changed something in the API (1): For users, it is irrelevant where the problem originated. They partner with DeepL, and we expect the function to be available again after it suddenly disappeared.
- They say it is DeepL's fault because they changed something in the API (2): Then they should explain why the issue did not affect other CAT tools. There will certainly be a technical explanation for this. I don't mean to say memoQ did it on purpose.
- They now have a dissatisfied customer base.
| | | | | It now works.... but it does not | Jul 21, 2024 |
The Deepl plugin works again in 11.0.20, with a BIG but: it does not take terminology (glossaries) into account!! How this can happen (after all, the glossaries is the one distinct advantage of Deepl over other alternatives) completely escapes me, but it is what it is.
This ignorance of glossaries was the straw that broke the translator's back, but I have several other bones to pick with Deepl:
- Mistranslation of German words with hyphens: It sometimes takes the first ... See more The Deepl plugin works again in 11.0.20, with a BIG but: it does not take terminology (glossaries) into account!! How this can happen (after all, the glossaries is the one distinct advantage of Deepl over other alternatives) completely escapes me, but it is what it is.
This ignorance of glossaries was the straw that broke the translator's back, but I have several other bones to pick with Deepl:
- Mistranslation of German words with hyphens: It sometimes takes the first part of the word, sometimes the second, sometimes some other random meaning... It just won't understand that a German word with a hyphen is a perfectly good compound word.
- Random ignorance of terminology: Even if you have a clear, unambigious glossary, Deepl can ignore it randomly and you still need to stay very vigilant at all times.
- Traditionally wrong spelling in Spanish: Keeps using "sólo" with the accent "just because"... Always incorrect lower case after markers such as "Nota", "Importante", "Atención", etc.
- Traditionally wrong grammar: It fails to use the subjunctive in many situations that require it in Spanish. It also completely ignores the fact that a negative sentence in Spanish requires the negative coordinator "ni" and not "o". How is it possible that that they can leave this unfixed for ever?
The sum of all these little things is too much for me. Even if I generally like Deepl, I do not have the time or intention to keep correcting such shortcomings. Deepl needs to improve... and fast while I explore other alternatives and switch to something else.
[Edited at 2024-07-21 09:19 GMT] ▲ Collapse
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WolfgangS
France
Local time: 04:52
Member (2007)
English to German
+ ...
Giorgio Rinaldi wrote:
Wolfgang Schoene wrote:
Is it just me or did DeepL stop working in Studio 2022, too?
Correction:
It did not stop, one just has to go to the individual language option to activate DeepL in Studio. This did not happen to me before ... Wondering
[Edited at 2024-07-17 08:16 GMT]
Indeed.
I escalated it a bit and received an answer from the Support Manager. I must say they are extremely quick in answering, but he confirmed that the functionality will NOT be restored on versions below 10.
So I shared with him our opinion.
In short:
- This is not an individual bug fix but a functionality that was available and should be restored, as you would expect in any product.
- This way, they are forcing faithful customers to buy their next product.
- They say it is DeepL's fault because they changed something in the API (1): For users, it is irrelevant where the problem originated. They partner with DeepL, and we expect the function to be available again after it suddenly disappeared.
- They say it is DeepL's fault because they changed something in the API (2): Then they should explain why the issue did not affect other CAT tools. There will certainly be a technical explanation for this. I don't mean to say memoQ did it on purpose.
- They now have a dissatisfied customer base.
I have been with MemoQ from day one, IIRC, I will still use v9.9 from time to time without DeepL, but MemoQ is not the only CAT tool on the market and IMHO not necessarily the CAT tool one cannot live without.
| | | | | Still not working | Jul 24, 2024 |
The plugin is still not working for my memoQ 11. I work in the language combination German-Italian. Does anyone have updates or some good advice? ((
| | | | Piotr Zięba
Poland
Local time: 04:52
Member (2012)
English to Polish
| What is the message you get? | Jul 24, 2024 |
What is the message you get from the plug-in?
| | | | | Error from memoQ | Jul 24, 2024 |
This is the error I get: "The MT plugins below could not find the list of supported languages, or they do not support these languages pairs in the project: DeepL MT Plugin: German-italian. Are you sure you want to use these plugins?".
I've already e-mailed with DeepL and this is their answear: "Although we cannot provide direct technical support as the plug-ins are developed and implemented by the CAT Tools providers, we have promptly reported the incident to our development team a... See more This is the error I get: "The MT plugins below could not find the list of supported languages, or they do not support these languages pairs in the project: DeepL MT Plugin: German-italian. Are you sure you want to use these plugins?".
I've already e-mailed with DeepL and this is their answear: "Although we cannot provide direct technical support as the plug-ins are developed and implemented by the CAT Tools providers, we have promptly reported the incident to our development team and checked if other CAT Tools are having the same issue. Based on our tests, other CAT tools are functioning as usual, and we have not received any similar reports from non-MemoQ users.
We have now been informed that MemoQ is working on a fix. We kindly ask for your patience until the issue is resolved." ▲ Collapse
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| Working again! | Jul 25, 2024 |
Fionnymy wrote:
This is the error I get: "The MT plugins below could not find the list of supported languages, or they do not support these languages pairs in the project: DeepL MT Plugin: German-italian. Are you sure you want to use these plugins?".
I've already e-mailed with DeepL and this is their answear: "Although we cannot provide direct technical support as the plug-ins are developed and implemented by the CAT Tools providers, we have promptly reported the incident to our development team and checked if other CAT Tools are having the same issue. Based on our tests, other CAT tools are functioning as usual, and we have not received any similar reports from non-MemoQ users.
We have now been informed that MemoQ is working on a fix. We kindly ask for your patience until the issue is resolved."
I've updated memoQ from version 11.0.17 to 11.0.20 and the plugin is working fine again! Finally!!
| | | | | DeepL Plug-in Suddenly Not Working in memoQ | Jul 25, 2024 |
Hello to all of you.
Recently, I ran into a problem using memoQ's DeepL plug-in. Up until recently, everything was operating as it should, but it has now abruptly ceased working. For my translations, I mainly rely on this plug-in, thus any assistance or knowledge would be very valued.
| | | | Piotr Zięba
Poland
Local time: 04:52
Member (2012)
English to Polish
| Yes, it works now | Jul 25, 2024 |
I can confirm that 11.0.20 version works just fine, but still Kilgray is NOT going to release any fix/updated for versions lower than 10.2.
| | | | Piotr Zięba
Poland
Local time: 04:52
Member (2012)
English to Polish
| Read the thread | Jul 25, 2024 |
viratsir125g wrote:
Hello to all of you.
Recently, I ran into a problem using memoQ's DeepL plug-in. Up until recently, everything was operating as it should, but it has now abruptly ceased working. For my translations, I mainly rely on this plug-in, thus any assistance or knowledge would be very valued.
Please read through the entire forum thread. The answers are at your fingertips.
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| | Andrea Bauer
Italy
Local time: 04:52
Italian to German
+ ...
| Reaction to post from Cristina | Aug 9, 2024 |
How did you get the fix for DeepL? Is it related to a certain version of MemoQ?
| | | | Piotr Zięba
Poland
Local time: 04:52
Member (2012)
English to Polish
Andrea Bauer wrote:
How did you get the fix for DeepL? Is it related to a certain version of MemoQ?
Simply download a "fixed" version from Kilgray's website.
Before that completly read this forum thread for additional context.
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