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I see my website was deleted this night Thread poster: Igor Kreknin
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By ProZ staff? Why?
And will it be restored from a backup?
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arterm 
Serbia
Local time: 04:29
English to Russian
| My website was also deleted! | Aug 9, 2006 |
Even though it is accessible all 11 e-mail accounts were deleted!
My office now does not have access to previous e-mails and I have no access to the site control panel
VERY BAD
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justin C
United States
Local time: 22:29
English
| Small problem related to hosting server switch, not deleted | Aug 9, 2006 |
Hi Igor,
Your site was not deleted, there was an index.html place holder file that got put in when your account was restored from backups. I removed the file and your site appears to be running as normal.
Let me know if there is anything else I can do for you.
Best regards,
Justin
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avsie (X)
Local time: 04:29
English to French
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Same here, actually. Not my own website but the website of my team also seems to have disappeared!!
And I bet we're not the only ones...!!!
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Igor Kreknin
Local time: 05:29
English to Russian
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TOPIC STARTER
justin wrote:when your account was restored from backups.
I checked the website via ftp now.
50% of files is absent. A huge and intensive job is lost. Your backup is very very old.
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arterm
Serbia
Local time: 04:29
English to Russian
| proz.com hosting had set us up | Aug 9, 2006 |
I believe we got a huge problem
11 e-mail accounts of my team are deleted
Now I am loosing my precious time and try to save some e-mails instead of working
Clients can not e-mail me because all e-mail infrastructure is deleted and I need to switch to other e-mail services
Should I also reprint my business cards now
Arterm
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justin C
United States
Local time: 22:29
English
| Your email accounts have not been deleted, Arterm | Aug 9, 2006 |
Hi Arterm,
I believe we got a huge problem
11 e-mail accounts of my team are deleted
Your email addresses are still there, but your account is way over the disk quota, which may be causing a problem with you getting your mail. If you use IMAP, I would suggest downloading your mails locally and getting them off the server. But again, I am able to see all your accounts. If you need additional assistance feel free to respond in your support ticket.
Best regards,
Justin
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justin C
United States
Local time: 22:29
English
| Your account may have transferred a stale backup, Igor | Aug 9, 2006 |
Hi Igor,
I checked the website via ftp now.
50% of files is absent. A huge and intensive job is lost. Your backup is very very old.
I have restored your files from a more recent backup, you should be able to see your files again.
Best regards,
Justin
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Igor Kreknin
Local time: 05:29
English to Russian
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TOPIC STARTER
> Forbidden
> You don't have permission to access / on this server.
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justin C
United States
Local time: 22:29
English
| Marie-Claude, your hosting account seems to have been suspended early this year | Aug 9, 2006 |
Hi Marie-Claude!
It looks like your hosting account was suspended earlier this year when your membership originally expired. I have unsuspended your account. In the future I would advise submitting a support ticket when you first purchase membership again, so that your hosting account can be unsuspended ASAP.
Best regards,
Justin
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justin C
United States
Local time: 22:29
English
| Igor, I have restored your hosting account from a full backup taken yesterday | Aug 9, 2006 |
Hi Igor,
I just restored your hosting account from a complete backup taken yesterday, so please try loging into your FTP again.
Best regards,
Justin
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Igor Kreknin
Local time: 05:29
English to Russian
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TOPIC STARTER | Thanks a lot! | Aug 9, 2006 |
That is the latest version.
Thanks!
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avsie (X)
Local time: 04:29
English to French
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| No, not mine! | Aug 9, 2006 |
Justin, I didn't say my own hosting, but the hosting of my team! (EuropaTranslations.biz) As far as I know, it's under Céline Odo's account
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Kaori Myatt
France
Local time: 04:29
Member
English to Japanese
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| same problem! | Aug 9, 2006 |
I already submitted a support ticket but would like to post this message here too.
My website seems to be deleted and both of my two account is not functioning. I keep sending test message to myself but Outlook dose not catch it. It looks like checking messages on the server but I haven't received many mesages which has sent yesterday and today(Japan time).
I am on my big project at the moment and really having a difficulty. I hope the situation is solved as soon as ... See more I already submitted a support ticket but would like to post this message here too.
My website seems to be deleted and both of my two account is not functioning. I keep sending test message to myself but Outlook dose not catch it. It looks like checking messages on the server but I haven't received many mesages which has sent yesterday and today(Japan time).
I am on my big project at the moment and really having a difficulty. I hope the situation is solved as soon as possible.
I hope to know if I can retrieve yesterday's messages...I am in panic!
Thanks
Kaori ▲ Collapse
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| mine dissapeared too | Aug 9, 2006 |
I'm sending a support ticket but posting here too:
http://www.gctranslations.co.uk/ check it out, I get a nice error message: "This page has not been created yet!"
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