Lilt - impossible to contact and terrible CAT tool Thread poster: Michael Beijer
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Michael Beijer 
United Kingdom
Local time: 16:46
Member (2009)
Dutch to English
+ ...
Hi everyone,
I had the misfortune of doing a job recently in Lilt's online CAT tool. My god, what a mess.
• The QA at the end was pure hell.
• The editor UI is total crap
• Their MT was possibly the worst quality MT I have ever seen.
• And I have been trying to contact someone from the company since yesterday, but no one answers any of my emails.
Pretty terrible for a company with such snazzy marketing and website.
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Michael Beijer
United Kingdom
Local time: 16:46
Member (2009)
Dutch to English
+ ...
TOPIC STARTER |
Michael Beijer
United Kingdom
Local time: 16:46
Member (2009)
Dutch to English
+ ...
TOPIC STARTER
Let's envision a bustling, multi-layered scene in a grand, exaggerated museum dedicated to the history of communication. This museum is filled with anachronistic and futuristic exhibits, each illustrating different eras and methods of communication, from ancient hieroglyphs to futuristic telepathy helmets. The central exhibit is a giant, ornate radio set, towering over everything else, with intricate designs and dials that look like they require an expert to operate. Around the radio, a diverse crowd of cartoon characters from different time periods and cultures, including a bewildered time traveler, an amused scientist with a jetpack, and a perplexed alien visitor, are all trying to make sense of this contraption. In one corner, a group of inventors from various eras are animatedly discussing (through speech bubbles in their respective languages and symbols) how to break the radio silence, with blueprints and gadgets strewn around. In another corner, a team of medieval minstrels is ready to play their instruments, looking at the radio expectantly. Hanging above all this chaos, in a dramatic and flamboyant font, are the words "RADIO SILENCE," glowing as if they were part of a neon sign. This scene combines historical and fantastical elements to humorously exaggerate the confusion and complexity around the concept of radio silence.
(src: https://chat.openai.com/ )
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Stepan Konev
Russian Federation
Local time: 19:46
English to Russian
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Stepan Konev
Russian Federation
Local time: 19:46
English to Russian
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Michael Beijer
United Kingdom
Local time: 16:46
Member (2009)
Dutch to English
+ ...
TOPIC STARTER
I'll try these as well. Very odd, still no answer at all.
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Michael Beijer
United Kingdom
Local time: 16:46
Member (2009)
Dutch to English
+ ...
TOPIC STARTER |
Michael Beijer
United Kingdom
Local time: 16:46
Member (2009)
Dutch to English
+ ...
TOPIC STARTER | 4 days later, still haven't heard from a single human | Mar 31 |
I have been trying to contact someone at Lilt since Thursday. It's now Sunday and I still haven't heard from a single human.
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How come we’re allowed to slag off CAT providers on here but not translation agencies?
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Michael Beijer
United Kingdom
Local time: 16:46
Member (2009)
Dutch to English
+ ...
TOPIC STARTER
Christopher Schröder wrote:
How come we’re allowed to slag off CAT providers on here but not translation agencies?
You're probably right. This thread will most likely be deleted soon. Or perhaps not. Perhaps I have found a loophole, since Lilt is a CAT tool provider and translation agency...
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| pure scam / proz.com is covering up the mess | Jul 20 |
Worst agency I ever worked with. No clear payment terms, their BS AI backed platform shows 90 days payment term today and none tomorrow - Although they state 30 days on their website
No one to talk to, just some poorly trained bots giving you BS replies
I have been trying to post on the BB but it seems they pay too much for proz to allow freelancers to say anything
I wonder how global companies like HP can use this stupid MT API for translation services - there is no human in t... See more Worst agency I ever worked with. No clear payment terms, their BS AI backed platform shows 90 days payment term today and none tomorrow - Although they state 30 days on their website
No one to talk to, just some poorly trained bots giving you BS replies
I have been trying to post on the BB but it seems they pay too much for proz to allow freelancers to say anything
I wonder how global companies like HP can use this stupid MT API for translation services - there is no human in the loop and the quality is well below GoogleTranslate
Run away! ▲ Collapse
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Kris Uibopuu
Estonia
Local time: 18:46
Estonian to English
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Try miguel.gonzalez@lilt.com, he reached out after 2 years of radio silence AFTER I left them a 1 star review. Don't get your hopes up though, he offered me 100 dollars for ~20k words. He got the number from their time tracker that I have no accesss to.
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Philippe Locquet
Portugal
Local time: 16:46
Member (2013)
English to French
+ ...
Kris Uibopuu wrote:
Try miguel.gonzalez@lilt.com, he reached out after 2 years of radio silence AFTER I left them a 1 star review. Don't get your hopes up though, he offered me 100 dollars for ~20k words. He got the number from their time tracker that I have no accesss to.
100 dollars for ~20k words is outrageous.
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| proz is covering them up | Aug 30 |
The worst part is proz is covering up the mess.
They deleted my BB rating after lilt paid a part of the outstanding mount.... 3 months late! Without even waiting for my confirmation, just because lilt ”promised” they would pay next month - are you kidding me?
Now I can t even make a new low grade post - 2, because 1 is obviously impossible
They now activated their bots to post 5 star ratings on proz so people get confused
Unbelievable... and proz won t even answer my ... See more The worst part is proz is covering up the mess.
They deleted my BB rating after lilt paid a part of the outstanding mount.... 3 months late! Without even waiting for my confirmation, just because lilt ”promised” they would pay next month - are you kidding me?
Now I can t even make a new low grade post - 2, because 1 is obviously impossible
They now activated their bots to post 5 star ratings on proz so people get confused
Unbelievable... and proz won t even answer my emails ▲ Collapse
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Maciek Drobka
Poland
Local time: 17:46
Member (2006)
English to Polish
+ ...
| Worst agency in my career | Sep 3 |
I don't know anything about Proz.com's involvement, but the agency in question is hands down the worst agency I have had the displeasure to work with in my career that dates back to the late 1990s.
I joined the agency after they took over a key client of mine. I only managed to stay on board for approx. a year. Their AI-assisted translation engine was no good for anything beyond the simplest 'select this, click that' phrases, their CAT tool was nightmare incarnate, their support was... See more I don't know anything about Proz.com's involvement, but the agency in question is hands down the worst agency I have had the displeasure to work with in my career that dates back to the late 1990s.
I joined the agency after they took over a key client of mine. I only managed to stay on board for approx. a year. Their AI-assisted translation engine was no good for anything beyond the simplest 'select this, click that' phrases, their CAT tool was nightmare incarnate, their support was a joke, and their billing model somehow always worked in their favour—my detailed time records consistently showed that I was only paid for approx. 80% of the actual time worked.
The memory still makes me shudder today. Never again!
(Edited to add my support experience.)
[Edited at 2024-09-03 06:13 GMT] ▲ Collapse
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