DVX3 Activation - Urgent help Thread poster: PatriziaM.
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PatriziaM. 
Italy
Local time: 03:05
English to Italian
+ ...
Suddently I’m not able to activate my DVX3 Professional (now only DVX3 Free is activated), a message is displayed saying that I have exceeded the max number of activations. I don’t know what happened, as I have DVX3 Professional installed only in 1 PC and now it has become DVX3 Free. Could you please help me ASAP?
Please note that yesterday I've sent a request to support@atrilsolutions.zendesk.com, I've recei... See more Suddently I’m not able to activate my DVX3 Professional (now only DVX3 Free is activated), a message is displayed saying that I have exceeded the max number of activations. I don’t know what happened, as I have DVX3 Professional installed only in 1 PC and now it has become DVX3 Free. Could you please help me ASAP?
Please note that yesterday I've sent a request to support@atrilsolutions.zendesk.com, I've received an automatic confirmation email, but yet no reply/solution nor help!
I've also notified contact@atril.com and sales@Atril.com, but no kind of reply received from them.
I'm starting to doubt whether there is anyone working at Atril... ▲ Collapse
| | | | WolfgangS
France
Local time: 03:05
Member (2007)
English to German
+ ...
| DVX3 activation | Mar 26, 2021 |
PatriziaM. wrote:
Suddently I’m not able to activate my DVX3 Professional (now only DVX3 Free is activated), a message is displayed saying that I have exceeded the max number of activations. I don’t know what happened, as I have DVX3 Professional installed only in 1 PC and now it has become DVX3 Free. Could you please help me ASAP?
Please note that yesterday I've sent a request to support@atrilsolutions.zendesk.com, I've received an automatic confirmation email, but yet no reply/solution nor help!
I've also notified contact@atril.com and sales@Atril.com, but no kind of reply received from them.
I'm starting to doubt whether there is anyone working at Atril...
Ciao Patrizia
have you tried the DVX forum: DejaVu@groups.io?
[Edited at 2021-03-26 17:48 GMT]
| | | | PatriziaM.
Italy
Local time: 03:05
English to Italian
+ ...
TOPIC STARTER | Finally it has been solved | Mar 26, 2021 |
Wolfgang Schoene wrote:
PatriziaM. wrote:
Suddently I’m not able to activate my DVX3 Professional (now only DVX3 Free is activated), a message is displayed saying that I have exceeded the max number of activations. I don’t know what happened, as I have DVX3 Professional installed only in 1 PC and now it has become DVX3 Free. Could you please help me ASAP?
Please note that yesterday I've sent a request to support@atrilsolutions.zendesk.com, I've received an automatic confirmation email, but yet no reply/solution nor help!
I've also notified contact@atril.com and sales@Atril.com, but no kind of reply received from them.
I'm starting to doubt whether there is anyone working at Atril...
Ciao Patrizia
have to tried the DVX forum: DejaVu@groups.io?
Ciao Wolfgang,
Thank you for your suggestion! I'll bear it in mind for next time that I need help.
A short time after having posted my message here, I've received a reply by support@atrilsolutions.zendesk.com to my request of yesterday and they have solved my issue.
| | | | Michael Beijer
United Kingdom
Local time: 02:05
Member
Dutch to English
+ ...
For some reason, it always takes Atril support around a day (or two) to respond. This can be very annoying if you need them fast. Especially when it concerns licensing issues. I moved to other CAT tools long ago though, as Atril just feels completely dead somehow. Kind of like a ghost ship which is still silently sailing in the same direction it started out in hundreds of years ago...
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| And please ... | Mar 26, 2021 |
PatriziaM. wrote: ...they have solved my issue.
... may I ask, what caused the problem? I had nearly the same issue when I decided out of the blue to rename my computer, which caused some trouble, among others, with DVX3.
| | | | Denis Danchenko
Ukraine
Local time: 04:05
Member (2012)
English to Russian
+ ...
| Space Odyssey | Mar 28, 2021 |
Michael Beijer wrote:
For some reason, it always takes Atril support around a day (or two) to respond. This can be very annoying if you need them fast. Especially when it concerns licensing issues. I moved to other CAT tools long ago though, as Atril just feels completely dead somehow. Kind of like a ghost ship which is still silently sailing in the same direction it started out in hundreds of years ago...
I'd say it's more like a loner spaceship still 2-3 light years ahead most of the pack.
On a serious note, over 13 years of intense Deja Vu use, I've had to ask for help two or three times, which was delivered within 24 hours.
| | | | Denis Danchenko
Ukraine
Local time: 04:05
Member (2012)
English to Russian
+ ...
| Should stay true to my name | Mar 28, 2021 |
Matthias Brombach wrote:
PatriziaM. wrote: ...they have solved my issue.
... may I ask, what caused the problem? I had nearly the same issue when I decided out of the blue to rename my computer, which caused some trouble, among others, with DVX3.
Renaming. Exactly my story with instant karma
| | | | PatriziaM.
Italy
Local time: 03:05
English to Italian
+ ...
TOPIC STARTER
Matthias Brombach wrote:
PatriziaM. wrote: ...they have solved my issue.
... may I ask, what caused the problem? I had nearly the same issue when I decided out of the blue to rename my computer, which caused some trouble, among others, with DVX3.
After an initial disorientation, I recalled that my husband (! !) had renamend my PC the day before the issue with DVX3. Therefore, I assume that the problem was caused by renaming. DVX Support didn't give me any detail/explanation, but they solved my issue and that is what really counts.
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